Louise is our Operations Manager and has been with Wavehill since 2007. Her primary role is to help to ensure that the business is operating as efficiently as possible. She works closely with the Directors, Senior Consultants, Consultants and Associates to coordinate the delivery of projects and contracts within the company. This involves regular meetings with staff and preparing reports for Directors on the allocation of consultant / researcher resource.
Louise is Prince 2 trained ensuring that all projects delivered by Wavehill are done so following those principles. She was instrumental in Wavehill achieving ISO 9001:2015 certification and now leads the internal audit process. She is also responsible for maintaining other company standards such as Cyber Essentials and ensuring we comply with Market Research Society code of conduct. Prior to joining Wavehill Louise worked in Canada and then returned to the UK to set up her own business. She also has a portfolio of experience covering nine years working in tourism, as an NVQ Assessor and trainer and an excellent background in telephone interviews and customer services. Outside of Wavehill Louise enjoys yoga, reading and eating out with her husband where they live in New Quay.