The Welsh Government has commissioned Wavehill to undertake an evaluation of the Working Wales programme. The aim of this evaluation is to assess how effectively Working Wales is being delivered to the target audiences, to provide lessons to inform future delivery and to evaluate the impact that Working Wales has had on participants in terms of employment, skills acquisition and development, and well-being.
As part of this evaluation, Wavehill will be gathering information through a survey with customers.
The Welsh Government is the data controller for the research. However, Wavehill will delete any personal data provided through the survey, and anonymise the raw data, before it is shared with the Welsh Government.
The information collected during the project will be included in a report published on the Welsh Government website and possibly in other publications by Wavehill and Welsh Government.
Your Participation in this research is completely voluntary. However, your views and experiences are important in order to help inform Welsh Government policies.
The contact for this research at Wavehill is Endaf Griffiths
E-mail address: endaf.griffiths@wavehill.com
Telephone number: 0330 1228658
PRIVACY NOTICE
What personal data do we hold and where do we get this information?
Personal data is defined under the UK General Data Protection Regulation (UK GDPR) as ‘any information relating to an identifiable person who can be directly or indirectly identified by reference to an identifier’.
The Welsh Government do not hold your contact details. Wavehill have received your contact details (name, email address and/or telephone number) from Careers Wales. Careers Wales hold your information as a user of the Working Wales programme. Wavehill will only use your contact details for the purposes of this evaluation.
How you take part in the research will depend on the contact details that Careers Wales have available for you:
If an email address is available: you will have been invited by email to complete the survey via a link. Completing the survey does not capture your email address or IP address and, as a result, your responses are anonymous.
If an email address is not available: you will have been invited by telephone to complete the survey via telephone interview. Wavehill do not record your name or contact details as part of your survey response.
Your participation is voluntary and if you do not wish to take part then please let us know using the email address or telephone number provided and your details will be removed.
If you choose to provide additional personal data as part of the research then we will try not to identify you from, or link your identity to, the responses you provide. The full survey results are only accessible to Wavehill.
If you raise a query or complaint and provide personal data requesting a response, the researcher will forward the request only to the relevant official and subsequently delete it from the research data.
What is the lawful basis for using your data?
The lawful basis for processing information in this data collection exercise is our public task; that is, exercising our official authority to undertake the core role and functions of the Welsh Government.
Participation is completely voluntary. Research studies such as this are important for the Welsh Government to collect information and actionable evidence about its ability to deliver government priorities. The information collected in this research, for example, might be used to:
Understand the theory behind the Working Wales programme.
Assess the performance and impact of the service.
Develop recommendations to improve delivery of Working Wales and other employability programmes.
How secure is your personal data?
Personal information provided to Wavehill is always stored on a secure server. The data can only be accessed by a limited number of researchers working on this project. Wavehill will only use this data for research purposes. Wavehill has cyber essentials certification.
When conducting surveys, Wavehill use a survey software programme called Qualtrics. We have ensured that Qualtrics is UK GDPR compliant and meets our expectations in terms of the security of any data collected via the software.
Wavehill has procedures to deal with any suspected data security breaches. If a suspected breach occurs, Wavehill will report this to the Welsh Government who will notify you and any applicable regulator where we are legally required to do so.
Wavehill will use the information gathered to produce a report that will be published on the Welsh Government website. This report will not include any information that could be used to identify individual participants.
How long do we keep your personal data?
Wavehill will hold personal data during the contract period, and any personal data not already removed will be deleted by Wavehill within three months of the end of the contract. This includes your contact details.
Wavehill will provide Welsh Government with an anonymised version of the data which will not include information that could identify you.
Individual rights
Under UK GDPR, you have the following rights in relation to the personal information you provide as part of this evaluation, specifically you have the right:
To access a copy of your own data;
For us to rectify inaccuracies in that data;
To object to or restrict processing (in certain circumstances);
For your data to be ‘erased’ (in certain circumstances); and
To lodge a complaint with the Information Commissioner’s Office (ICO) who is our independent regulator for data protection.
The contact details for the Information Commissioner’s Office are: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Phone: 0303 123 1113. Website: www.ico.org.uk
Further Information
If you have any further questions about how the data provided as part of this study will be used by the Welsh Government or wish to exercise your rights using the UK General Data Protection Regulation, please contact:
Name: Sean Homer
E-mail address: Sean.Homer001@gov.wales
Telephone number: 0300 025 4045
The Welsh Government’s Data Protection Officer can be contacted at:
Welsh Government, Cathays Park, Cardiff, CF10 3NQ, Email: DataProtectionOfficer@gov.wales.
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