Welsh Language Use in Primary Care- Stakeholder Perspectives

The Welsh Government has commissioned Wavehill and IAITH to explore the use of the Welsh language in primary care. The aim of this study is to provide insights into how the Welsh language duties have influenced primary care services and the delivery of the Active Offer. As part of this research, Wavehill and IAITH will undertake one-to-one interviews and focus groups with stakeholders in primary care across Wales.

The Welsh Government is the data controller for the research. Wavehill and IAITH will delete any personal data collected through the interviews and focus groups and anonymise the raw data before it is shared with the Welsh Government.

The information collected will be included in a report published on the Welsh Government website.

Your participation in this research is voluntary. However, as a valued stakeholder, your insights and experiences are crucial in informing Welsh Government policies and shaping the future of services for patients across Wales.

The contact for this research at Wavehill and IAITH is: Ioan Teifi

E-mail address: ioan.teifi@wavehill.com

Telephone number: 07557 387061

PRIVACY NOTICE

What personal data do we hold and where do we get this information?

Personal data is defined under the UK General Data Protection Regulation (UK GDPR) as ‘any information relating to an identifiable person who can be directly or indirectly identified by reference to an identifier’.

The contact names and email addresses of potential interviewees were provided to Wavehill and IAITH by the Welsh Government’s Primary Care Policy Team. The Welsh Government hold details of these stakeholders because of their role in supporting, delivering, or contributing to the primary care sector in Wales. Wavehill and IAITH will use your contact details to arrange an interview or focus group.

This work does not require the collection of additional personal data from you other than your image if you agree to an interview or focus group being video recorded.

We wish to record interviews and focus groups for operational reasons. We will make this clear to you before the interview or focus group begins, and you will have the opportunity to inform us if you are not comfortable with the discussion being recorded. If interviews and focus groups are recorded, personal data will be removed during the transcription process. Recordings will be deleted as soon as this process is completed. If discussions are not recorded, personal data will not be included in written notes prepared during or following the interviews and focus groups.

Your participation is voluntary and if you do not wish to take part or be sent reminders then please reply to the invitation email or let us know using the email address provided and your details will be removed. Wavehill and IAITH will only use your email address for the purposes of this research project.

If you raise a query or complaint and provide personal data requesting a response, the researcher will forward the request only to the relevant official and subsequently delete it from the research data.

What is the lawful basis for using your data?

The lawful basis for processing information in this data collection exercise is our public task; that is, exercising our official authority to undertake the core role and functions of the Welsh Government.

Participation is completely voluntary. Research studies such as this are important for the Welsh Government to collect information and actionable evidence about its ability to deliver government priorities. The information collected in this study, for example, may be used to:

• gain insights into how the Welsh language duties are being implemented across Wales, identifying best practices and successful strategies that can be shared across other primary care settings

• inform decisions that lead to more effective strategies and policies, ensuring Welsh speakers receive respectful and dignified care.

How secure is your personal data?

Personal data provided to Wavehill and IAITH is held on secure servers. The data can only be accessed by a limited number of researchers working on this project. Your contact details and any personal data you choose to provide will be stored in this restricted folder. Wavehill and IAITH will only use this data for research purposes. Wavehill and IAITH have Cyber Essentials certification.

Wavehill and IAITH have procedures to deal with any suspected data security breaches. If a suspected breach occurs, then Wavehill and IAITH will notify you and any applicable regulator where we are legally required to do so.

Wavehill and IAITH will use the information gathered to produce a report that may be published on the Welsh Government website. This report will not include any information that could be used to identify individual participants. 

How long do we keep your personal data?

Wavehill and IAITH will hold personal data during the contract and any personal data not already removed during transcription will be deleted by Wavehill and IAITH within three months of the end of the contract. This includes your contact details.

Individual rights

Under UK GDPR, you have the following rights in relation to the personal information you provide as part of this services sector study, you have the right:

• To access a copy of your own data;

• For us to rectify inaccuracies in that data;

• To object to or restrict processing (in certain circumstances);

• For your data to be ‘erased’ (in certain circumstances); and

• To lodge a complaint with the Information Commissioner’s Office (ICO) who is our independent regulator for data protection.

The contact details for the Information Commissioner’s Office are: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Phone: 0303 123 1113. Website: www.ico.org.uk

Further Information

If you have any further questions about how the data provided as part of this study will be used by the Welsh Government or wish to exercise your rights using the UK General Data Protection Regulation, please contact:

Name: Jacqui Campbell

E-mail address: jacqui.campbell001@gov.wales

The Welsh Government’s Data Protection Officer can be contacted at:

Welsh Government, Cathays Park, Cardiff, CF10 3NQ, Email: DataProtectionOfficer@gov.wales.

Int. Ref. 870-25